Refund & Return Policy for villagerstore.in

Last Updated: [18 December]

Thank you for shopping at villagerstore.in.
We strive to provide high-quality toys and a smooth shopping experience. This Refund & Return Policy explains when and how you can request returns, replacements, or refunds.

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1. Eligibility for Returns

You can request a return or replacement under the following conditions:

a) Damaged or Defective Products

A product is eligible for return if:

• It is damaged, broken, or defective upon arrival.

• You inform us within 24–48 hours of delivery with photo/video proof.

b) Wrong Product Delivered

If you receive:

• A different product than what you ordered

• Wrong size/model or quantity

You must notify us within 48 hours of delivery.

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2. Non-Returnable Products

For safety and hygiene reasons, the following items are not eligible for return:

• Used toys

• Products without original packaging

• Items damaged due to misuse

• Discounted, clearance, or sale items (unless defective)

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3. Return Conditions

To qualify for a return:

• The item must be in unused condition.

• Must include original packaging, tags, accessories, and manuals.

• Photo/video proof of the issue must be provided.

If these conditions are not met, the return may be rejected.

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4. Return Process

1. Contact us via email or phone within the allowed time.

2. Provide your order ID, photos/videos of the issue.

3. Our team will verify and approve the return if eligible.

4. We will arrange a pickup through our courier partner.

5. After receiving and inspecting the item, we will process your refund or replacement.

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5. Replacement Policy

If the product is eligible:

• We will offer a free replacement of the same product.

• If the item is out of stock, you can choose:

  • A refund, or

  • A different product of equal value.

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6. Refund Policy

Refunds will be issued when:

• The returned product passes inspection.

• The request is approved according to the policy.

Refund Methods

Refunds will be processed to:

• Original payment method (UPI/card/wallet), or

• Bank transfer (if required)

Refund Time

• Refunds usually take 5–7 business days after approval.

• Some banks may take extra time depending on processing.

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7. Order Cancellation

Before Shipping

• You can cancel your order before it is shipped for a full refund.

After Shipping

• Cancellation is not possible once the item is shipped.

• You may request a return after delivery (if it meets eligibility).

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8. Exchange Policy

We provide exchanges only for damaged, defective, or incorrect items.
We do not offer exchanges for:

• Change of mind

• Wrong product ordered by customer

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9. Missing Items or Accessories

If any item from your order is missing:

• Report it within 24–48 hours of delivery.

• We will verify and send a replacement or refund accordingly.

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10. Contact Us

For return or refund requests, contact us at:

Email: agriculturaladitya27@gmail.com
Phone: +91 788 055 4861
Address: vill & post Kaneng block bhawelkheda distt Shahjahanpur 242406